FAQs
Quick solutions to common questions: clear, concise guidance for our product's features and services.
18 articles
What are Grow & Reclaim?
What if my integration isn't offered or does not offer suppression?
Does Retention.com have a whitelabel?
Where to find invoices and receiptsWhere to find a copy of your bill or receipt in your Retention.com account
Using Retention.com
Explore essential tips and insights for effectively utilizing Retention.com, tailored for both new and experienced users.
How do I get started?
What is email-based retargeting?
Verify if your script is workingHow to verify if the Retention.com scripts were successfully added to your website, and a review of common error messages that may occur.
Integrate with your ESP, SMS or social media platform
How can I change my account status?
How do I reactivate my account?
Compliance and Data Governance
Clear, concise summaries ensuring your informed usage of our services and products.
Do I need to update my privacy policy?
Download CCPA opt-outs
Install CCPA opt-out script
Is Retention.com GDPR compliant?
How can California residents exercise their CCPA rights to opt-out of personal information sales?
How to implement the DoNotTrack function for event tracking
Retention.com script and cookie compliance tools
Privacy Opt-Out ToolThis is a Privacy tool that can be enabled to help permanently opt out or delete contacts from your Retention.com App