To reactivate your Retention.com account, please reach out to your Client Success Manager directly. They are eager to assist with any changes you’re considering. If you’re unsure who your Client Success Manager is, our support team is ready to help connect you. Just drop our Support team an email, and we’ll ensure your Client Success Manager gets in touch promptly.
Alternatively, if you have experienced payment failures, you can reactivate your account by updating your payment method directly through the Retention.com dashboard. Once the payment is successfully processed, the account will automatically reactivate.
General Information on Payment Failures
When a payment fails on Retention.com, the platform usually attempts to process the payment multiple times. If subsequent attempts also fail, the account may be automatically canceled. Ensuring payment methods are up to date is essential to prevent service interruptions.
Steps to Reactivate an Account After Payment Failure
If your payment fails after restarting an account:
Update your payment method via the Retention.com dashboard ([URL]).
Once the payment is successfully processed, your account will automatically reactivate.
Preventing Account Termination
To avoid account termination due to delayed payments or multiple failures, consider these strategies:
If you are waiting on a new card (e.g., 3-5 days for delivery), hold off on attempting a new charge until the new card arrives.
Update your billing details promptly to ensure future charges are processed successfully.
Retry the existing card, but ensure that the account does not get canceled if it fails again.
Resolving Billing Issues and Alternative Payment Methods
In cases where the invoice has been voided due to non-payment, Retention.com typically resubmits the invoice with updated payment terms (e.g., net 30 terms). You can then:
Use a new card to pay the resubmitted invoice.
Ensure all updated payments are processed via the dashboard to avoid cancellations.
Summary
By staying proactive and promptly updating billing details, you can address payment issues effectively on Retention.com. Whether you are dealing with failed charges due to outdated cards or awaiting a new one, the platform offers multiple avenues to reactivate your account and prevent interruptions. For further questions or assistance, contact Retention.com support.