Setup your Attentive integration and enable Reclaim through this guide. Adding Reclaim to your Retention setup allows you to receive insightful customer events, enabling you to create effective journeys and campaigns to engage high-intent shoppers.
This addition to the integration integration will pass a custom Add to Cart, Viewed Product, and/or Checkout Started event to Attentive.
NOTE: If you would also like to setup Grow with on your Attentive Intwegration, you must first reach out to your Attentive CSM and ensure your account is greenlight for the product.
Please refer to this guide for getting Grow added to your Attentive integration.
Prerequisites
You must set up an automated journey in Attentive to trigger the emails.
You must have our Add to Cart script, Viewed Product script, and/or Checkout Started script implemented.
Note: If you were setup on Attentive prior to February 1st, 2024 and would like to migrate to the new setup. You will need to delete the existing custom Retention App within your Attentive, before beginning the below steps. Please reach out to whiteglove[at]retention.com with any questions.
Set up the Attentive integration
NOTE: This setup is for Attentive integrations AFTER February 1st, 2024, if you set up before January 2024, this Legacy Setup help article details the previous steps.
1. Navigate to your Retention.com dashboard.
2. Click on Integrations from the left navigation panel in Retention.com. Then, click Available Integrations at the top and select the Attentive icon.
3. Click on Connect. The page will redirect you to your Attentive dashboard.
4. Click on Authorize to complete the integration. You will be redirected back to your Retention dashboard.
5. When redirected back to your Retention dashboard, a message will appear in the top right of the screen letting you know the integration was successful.
You can now enable the integration by clicking on the Enable button at the top. Proceed to set up your Reclaim Sync events as well. Select the appropriate Attentive Journey types then click Save.
Your integration is now complete.
6. In your Attentive dashboard, select Marketplace from the left navigation menu. Confirm that the Retention app shows up under the “Installed by you” tab.
See Add to Cart, Viewed Product and Checkout Started events
You can also see these events successfully passing through in your Retention.com account. Go to Event Details from the navigation menu and select Added to cart from the dropdown. This is an easy way to confirm that our events have been successfully implemented.
You can also see the Viewed Product Reclaim and Checkout Started Reclaim options populate under Event Details.
Have questions? Message us on chat, or email us at support@retention.com!