Once you've installed the Retention.com script on your website and turned it on in your account, contacts will be added to your account in real-time.

You can find your daily downloadable contact files in two places.

1. From your Dashboard, go to the Contacts section. You will see the total number of contacts collected by date. If you click Export All, it will export all of the contacts. You can also click the arrow on the right-hand side of each date to view and/or export only the contacts from that date.

There are two ways to export contacts from Retention.com.

1. Use the Export All button under Contacts. This will generate and send a CSV file to the email address on file; you may also type additional email addresses to send it to.

2. Via an Integration. If you've set up an Integration with your ESP under Integrations, your contacts will automatically be ported over to your email marketing app.

1. Search for contacts by their email addresses in the search field in the top right under Contacts. You can also use Advanced Search to search using other fields and data. The Filter By section on the left will show the date, so you will know which day's contacts you're looking at.

2. If you click on an email address under Contact Details, you will see the contact's name (if on a name plan), email address, address and map location (if on an address plan), observed date/time, landing page URL, landing page domain, referrer and user-agent (when available).