Notifications

You can set up and change notifications for your billing, reports, loaded data, and if you're nearing/exceeding your max plan. Here's how to manage all of your notifications.

1. Go to My Account > Notifications from your Retention.com dashboard.

2. You will then be able to access your notifications for Billing, Email, SMS, and Referral Accounts. You can also update the email address where invoices are sent.

3. In the Email tab, choose whether you want to receive a daily or weekly report (or both) by toggling between Yes/No for each. If you choose Yes, add a recipient's email address in the text box. You can add multiple recipients to receive the notifications. You can also choose whether or not to receive system notifications and who will receive those. When you're finished, click Update Notifications.

4. You can also receive an SMS message letting you know when the Data Has Loaded and if you are Nearing/Exceeding the Plan Max. If you choose Yes for these notifications, add one or more 10-digit phone numbers into the text boxes and click Update Notifications.

Have questions? Message us on chat, or email us at support[at]retention.com!