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Managing spam complaints and enhancing email performance

Updated today

It's important to know that Google does not directly provide feedback on spam complaints. To effectively manage and reduce these complaints, setting up Google Postmaster Tools is essential. Additionally, for those using Klaviyo, certain steps must be followed. This tutorial will guide you through these processes and offer strategies to improve your mailing practices.

Step 1: Set up Google Postmaster Tools

  • Sign in with your domain's email address.

  • Verify your domain to start monitoring your email performance data, including spam rates.

  • Google Postmaster Tools also provide insights into your domain's overall health and allow you to identify patterns, such as high bounce or spam rates, helping maintain a good sender reputation.

Step 2: Follow ESP best practices

  • Familiarize yourself with your ESP's guidelines to reduce spam complaints.

  • Implement recommended practices such as segmenting your audience and personalizing content.

  • Blend Retention leads into regular email campaigns instead of sending separate campaigns to maintain deliverability metrics and avoid monitoring platform warnings.

  • Ensure opt-out options are prominently displayed at the top of Retention-led emails to respect user preferences.

Step 3: Review and implement mailing strategies

  • Consult our comprehensive article on effective mailing strategies.

  • Apply tailored collection rules and strategies to improve engagement and reduce the likelihood of your emails being marked as spam.

  • Adjust email collection criteria by setting engagement thresholds like time spent on site or page views before collecting leads.

  • Limit daily email collection numbers, such as capping leads to 50 per day, to prioritize quality and manageability.

Remember, while Google doesn't report spam complaints directly, tools like Google Postmaster and platforms like Klaviyo offer valuable insights. By following these steps and regularly reviewing your strategies, you can significantly enhance your email performance and maintain a healthy sender reputation. Blending Retention leads with engaged list campaigns and using tools like Google Postmaster can also ensure better overall deliverability and reputation monitoring.

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