You can integrate your Retention.com account directly with Drip. An integration between Retention.com and Drip does three things:
Automatically sends contacts acquired in your Retention.com account to Drip, into a list of your choosing.
Automatically suppresses existing contacts in your Drip account.
Ability to set up custom filters to sync filters (ie, send leads from different domains to different lists or ESPs).
What you'll need
1. Your Account ID and API Token. Copy the Account ID numbers from the URL when in your Dashboard. Ex. The Account ID here is 1234567: https://www.getdrip.com/1234567/dashboard. (You can also find the Account ID in Settings > General Info.)
2. To find the API Token, visit your Drip dashboard, and click the settings dots in the top right and then Users Settings.
3. Copy the API Token.
4. Create the Tag name you’d like to sync your contacts to in Drip before integrating. This can be done by clicking People > Tags > Add Tags.
To get started
1. Click on Integrations from the left navigation panel in Retention.com. Then, click Available Integrations at the top and choose the Drip icon.
2. Activate Grow and/or Reclaim. Enter your Drip Account ID and API Token and then click Connect.
3. Set up Contact Suppression. Once you enable automatic suppression, Retention.com will sync your regular, opt-in list from your ESP and add it to your Retention.com suppression list. This prevents you from paying for contacts you already have. Once you’ve enabled this option, the sync will also run daily at 6 p.m. EST to include any newly added contacts each day.
The default selection is YES. Click Next.
4. Click Yes to upload your collected contacts. Pick the Tag from the drop-down menu (the one created in Drip for our contacts). Then, choose whether you want to enable custom sync options.
If you check the box to enable custom sync options, that will display four options: filter by email domain, full or portion of a landing page URL, landing page domain, and state*. *Please note that State data is only available on legacy plans that include address.
This feature allows you to filter your Retention.com contacts before you send them to your ESP. For example, you can send all contacts who hit different landing pages to separate lists. Or, send all of your California leads to one ESP and Texas leads to another.
Email domain: This field auto-fills/populates with email domains (ex. Gmail, Yahoo Mail, AOL, etc.) from your collected contacts. Full or portion of a landing page URL: If you've put the script on several pages or the entire site, this field allows you to pull out contacts who have only hit Landing Page A or Landing Page B. This option does not auto-populate, so you will have to add in the exact URL. Landing page domain: If you added script to both Retention.com and Robly.com, for example, the landing page domain would be either Retention.com or Robly.com. This field will auto-populate. State: This filter allows you to pull out only contacts from one or more states. Please note that State data is only available on legacy plans that include address.
When you're finished, click Next.
5. Click Yes to enable Reclaim data sync.
6. Enable the integration. Once you enable the integration, your sync settings will apply and begin. Then, click Finish.
7. Once the integration is complete, you will see the integration date, API details, and more. You can also Remove the integration from this page at the top.
Integration Settings
From your Integration's Settings page, you can access, change, or update any of the following:
Your API key
Grow or Reclaim Activation
Suppression settings
Grow Sync settings, including the list you're syncing contacts to
Sync summary
Reclaim sync
To access these options, click Integrations > Dots > Settings.
Sync summary
You can view your daily sync history under Sync Summary on your integration page. It will show you the date, number of completions, if there are any failures, and the number that are in the queue.
Click on a specific date for details, or to access all of your sync history, click View Full History under Sync Summary. If there's a failure, it will show the email address, what type of failure has occurred under ESP Feedback, and the date and time of the failure.
If you have questions about the error message, you can contact support at support[at]retention[dot]com.