You can integrate your Retention.com account directly with ActiveCampaign.An integration between Retention.com and ActiveCampaign does three things:
Automatically sends contacts acquired in your Retention.com account to ActiveCampaign, into a list of your choosing.
Automatically suppresses existing contacts in your ActiveCampaign account.
Ability to set up custom filters to sync filters (ie, send leads from different domains to different lists or ESPs).
What you'll need
1. Your API URL and API Key. Find these in your ActiveCampaign dashboard by first clicking Settings.
2. Click Developer.
3. Copy the URL and Key from the API Access section.
4. We also recommend you create the list name you’d like to sync your contacts to in ActiveCampaign before integrating. This can be done under Lists.
5. Click Add a list (if the list you’d like to use does not already exist).
To get started
1. Click on Integrations from the left navigation panel in Retention.com. Then, click Available Integrations at the top and choose the ActiveCampaign icon.
2. Enter your ActiveCampaign API URL and API Key and then click Connect.
3. Set up your Contact Suppression. Once you enable automatic suppression, Retention.com will sync your regular, opt-in list from your ESP and add it to your Retention.com suppression list. This prevents you from paying for contacts you already have. Once you’ve enabled this option, the sync will run daily at 6 p.m. EST.
Daily contact suppression: This action will load all of your contacts from ActiveCampaign into your Retention.com suppression list and will automatically import new contacts every day into your suppression list.
When you're finished, click Next.
4. Then, decide if you want to upload your collected contacts by choosing Yes. If you choose to sync your contacts, you will then need to choose a list to sync them to. Pick a list from the drop-down menu. You can also Tag contacts here. Then, choose whether you want to enable custom sync options.
If you check the box to enable custom sync options, that will display five options: filter by email domain, full or portion of a landing page URL, landing page domain, state, and referrer URL.
This feature allows you to filter your Retention.com contacts before you send them to your ESP. For example, you can send all contacts who hit different landing pages to separate lists. Or, send all of your California leads to one ESP and Texas leads to another.
Email domain: This field auto-fills/populates with email domains (ex. Gmail, Yahoo Mail, AOL, etc.) from your collected contacts.
Full or portion of a landing page URL: If you’ve put the script on several pages or the entire site, this field allows you to pull out contacts who have only hit Landing Page A or Landing Page B. This option does not auto-populate, so you will have to add in the exact URL.
Landing page domain: If you added script to both Retention.com and Robly.com, for example, the landing page domain would be either Retention.com or Robly.com. This field will auto-populate.
State: This filter allows you to pull out only contacts from one or more states.
Referrer URL: This is the URL the contact comes to your site from.
When you're finished, click Next.
5. Enable the ActiveCampaign integration. Once you enable the integration, your suppression and collection sync settings will apply and begin. Then, click Finish.
6. Once the integration is complete, you will see the integration date, API details, contact suppression, and the option to set/change the list it's synced to. You can also Remove the integration from this page at the top.
Integration Settings
From your Integration settings, you can access, change, or update any of the following:
Your API key
Grow or Reclaim Activation
Suppression settings
Grow Sync settings, including the list you're syncing contacts to
Revenue metric
Sync summary
Reclaim sync
To access any of these settings, click Integrations > Dots > Settings.
Sync summary
You can view your daily sync history under Sync Summary on your integration page. It will show you the date, number of completions, if there are any failures, and the number that are in the queue.
To access all of your sync history, click View Full History under Sync Summary. If there's a failure, it will show the email address, what type of failure has occurred under ESP Feedback, and the date and time of the failure.
If you have questions about the error message, you can contact support at support[at]retention[dot]com.